HOUSTON — Continental Airlines announced in a news release that it installed its 1,000th self-check-in kiosk in Bogota, Colombia. Continental now offers more kiosks per customer than any other airline.
"Today's milestone is a testament to our commitment to customer service," said Mark Moran, vice president of operations for Continental Airlines. "These self-check-in kiosks allow our passengers greater convenience by enabling them to have greater control at the airport and to help them avoid lines and wait times, which are part of our goal to make flying on Continental an enjoyable experience for our passengers."
Continental was the first carrier to offer customer-driven technology that allows passengers to take control of the check-in process whether at home or at the airport. Today, more than 75 percent or two million domestic customers check themselves in online on their personal computer or at an airport kiosk every month.
