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Caribou Coffee said it has helped improve the customer experience at its 400 shops worldwide by implementing IBM kiosk and point-of-sale (POS) technologies.
 
According to a news release, working with RDS Systems of Minneapolis, IBM has installed more than 900 SurePOS 500 POS systems and more than 100 IBM Anyplace Kiosk units at the Caribou locations, with plans to install 300 additional Anyplace Kiosk units by 2008. As a result, Caribou can be even more responsive to customer requests, handling even the most complex orders quickly, efficiently and accurately.

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