ATLANTA — NCR Corp. announced in a news release an enhanced version of its Retail Systems Manager (RSM), a software tool that monitors, diagnoses and resolves store technology issues remotely. Featuring a new Enterprise Edition module, RSM is the first solution of its type to extend remote management throughout a retail chain.
"Precise, timely information, together with the ability to remotely view the in-store environment in real time, is critical to resolving issues immediately or getting the right customer service engineer to the store quickly with the right part," said NCR vice president for assisted service solutions Greg Egan. "RSM uniquely makes this possible at the retail enterprise level — increasing system availability and reducing retailers' total cost of ownership."
RSM comprises a set of software components that reside on a server and a store's NCR RealPOS terminals, NCR FastLane self-checkouts or NCR EasyPoint kiosks running on a Microsoft Windows software platform. It provides 24-7 remote monitoring and alerting, remote access, remote diagnostics and remote resolution through a help-desk-friendly interface.
RSM is being demonstrated to retailers at the Food Marketing Institute's Marketechnics show, Jan. 30-Feb. 1 in San Diego.
In addition to the new Enterprise Edition, RSM Release 2.0 also includes RSM Local Edition, which provides local diagnostics on terminals and other systems, and RSM Site Edition, which serves as the in-store monitoring point.
