A Jetson's experience at NRF

A Jetson's experience at NRF
Tags: CRM, Retail Self-Service
January 22, 2006

Miami Herald: Live customer-support kiosks were one of the newest technologies showcased at last week's National Retail Federation convention. As the nation's largest retailers continue looking for to make their businesses more efficient, they're increasingly turning to technology for help.

"Retail is a pretty simple business, but what adds complexity is the size and scale," said Home Depot Chairman and Chief Executive Bob Nardelli, whose company is spending more than $500 million a year on technology. "We couldn't do it without technology."