Kiosks take hold at doctor's offices

Kiosks take hold at doctor's offices
January 15, 2006

Lansing State Journal: Welcome to the world of self-service check-in — at your doctor's office.

Health care is the latest business sector to implement the swipe method for automated customer transactions.

When patients arrive for an appointment, they don't register at the receptionist's desk. Instead, they swipe a driver's license or credit card at a kiosk. They can verify insurance information, electronically sign consent forms and settle co-payments.

The new concept streamlines patient registration, but it also frees up front desk personnel to tackle other tasks.