MEBANE, N.C. — ArcaTech announced in a news release that it will unveil its expanded line of transaction automation solutions at the BAI Retail Delivery Show in Orlando, Fla. from November 15-17 in booth 255.
With the ability to automatically verify cash and checks in secure devices, banks can now design their branches to be more open and inviting. "Banks are changing to cultures that more closely resemble retail stores than traditional branches," says Mort O'Sullivan, president of ArcaTech Systems. "We give customers technology choices that allow them to do business in new ways — whether it be self-service or teller-assisted transactions in the branch."
Security requirements and old habits have limited what banks have been able to do with branch designs. However, with recent advances in cash recycling technology, which allows incoming and outgoing cash to be stored securely at all times, and imaging devices that allow banks to take advantage of Check 21 legislation, the need for physical separation between the teller and the customer is disappearing. Tellers now have the ability to work from a freestanding, open station that is actually more secure than traditional teller counters and cash drawers. Banks have the option to design new environments that foster closer interactions between their employees and customers.
"Our bank is moving to the open bank environment which complements our service approach of having all retail branch associates available to serve any need of our customers," said Blake Rolley, president and chief executive officer of First State Bank, Flagstaff, Ariz. "We see tremendous advantages in using the Arca8000 Cash Recyclers. The speed of transactions will allow the bank to serve more clients with fewer retail lobby associates. The fact that the machine is a vault means we will no longer have to remove two associates to go to the vault periodically through the business day."
