• Self-service for insurance industry requires shift in thinking

    Tags: CRM
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Insurance Networking News: From pumping your own gas to checking your luggage and getting a boarding pass at the airport, self-service is becoming the name of the game in our economy. For the insurance industry, which has long had a reputation for providing personalized service, from the agent through the claims adjuster, transitioning to the self-service world can require an adjustment in thinking.
 

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Self-Service Future Trends 2011
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