Self-service for insurance industry requires shift in thinking

Self-service for insurance industry requires shift in thinking
Tags: CRM
November 8, 2005

Insurance Networking News: From pumping your own gas to checking your luggage and getting a boarding pass at the airport, self-service is becoming the name of the game in our economy. For the insurance industry, which has long had a reputation for providing personalized service, from the agent through the claims adjuster, transitioning to the self-service world can require an adjustment in thinking.