Subway has installed Pro-Tech kiosks in a number of Subway stores throughout the United States and in Latin America as a way of improving the customer's experience by reducing the time customers wait in line, allowing customers to order at their own pace and to customize their sandwich build-up (light mayo, heavy on the olives, extra cheese).
The kiosks provide an intuitive touchscreen interface with large buttons, enticing graphics and photos of the food options, from fresh subs to salads, as well as a full array of toppings and assorted condiments. A pleasant and encouraging voiceover assists the customer with the ordering process, each step of the way.
Customers are able to order quicker, minimize order errors from poor communication, choose from a number of upgrade options (value meal, double meat, extra cheese) and to be able to pay at the kiosk with their credit or debit card. In addition, the software, text and voiceovers are able to switch to a different language, such as Spanish, with the touch of a single button.
Pro-Tech provides three types of self-ordering kiosks for Subway. The in-store version, mounted at the front counter is the most popular while the remote version allows for kiosks to be placed in "remote" areas, like the lobby of an office building, in a hospital, at a sports venue, so that customers can order from this "virtual" Subway store and arrange for timed pick-up or delivery. The third kiosk option is for the drive-up window.
The Subway kiosks are designed and manufactured by Pro-Tech and are powered by NexTep Systems software.
