SAN LEANDRO, Calif.: Opinionmeter International, manufacturer of customer satisfaction feedback systems, announced in a news release its next-generation Opinionmeter XL system for handheld and mini-kiosk models, and Web-based SurveyManager application. With their focus squarely on assisting healthcare facilities and administrators to meet the requirements of mandated reporting (JCHAO, HIPAA), the company introduced a turnkey collection of hardware and software to address those industry-specific needs.
The new portable battery-powered Opinionmeter XL collects onsite point-of-experience survey data, and transmits that data across the Internet to its Web-based reporting tool SurveyManager. The SurveyManager automates the complete self-service real-time survey process — formulating the questions, deploying the survey, aggregating the data and reporting analyzed results.
John Maio, manager of diagnostic imaging, Kaiser Permanente Hospital, Oakland, Calif., has used Opinionmeters to gather patient satisfaction of information also for employee surveys. Placing the survey machines in the waiting areas of various departments, Maio has collected patient responses to brief questionnaires about their just-completed visit. "When I saw the Opinionmeter demonstrated, it occurred to me that I could get rich data at the point of service, as opposed to data from a questionnaire that is mailed out to people a long time after their interaction with hospital staff," Maio said.
The Opinionmeter System gathers large amounts of "primary response data" from wherever the experience occurs, analyzes it, and transforms that data into information it delivers to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, spontaneous data that is not aged or dated — it is ripe for meaningful business action, or for timely response to a just occurring negative action, such as bad service.
