Carreker's networking product, eiManager, is an enterprise ATM network management solution that allows financial institutions to improve ATM network efficiency by streamlining processes and enhancing ATM management and service.
"As the largest processor of ATMs in Portugal, it is essential that we have a real-time view of our network and can proactively respond to any potential faults within the system," said Jo Luis Baptista, SIBS executive director. "Accurate service level control is vital for the optimal economic performance of our network. Carreker's eiManager provides us with improved fault management capabilities by allowing us to interpret, respond, ticket, dispatch, escalate and report any potential problems within the network either before they will impact our customers or early enough to minimize their consequences."
eiManager receives real-time alerts for ATM faults and cash activity and automatically schedules business actions when a problem occurs.
"Delayed identification and resolution of ATM faults and network inefficiencies can seriously impact an organization's revenues, operating costs, and customer service," said Brian Evetts, managing director of Cash & Logistics, Carreker Corp.
