LAS VEGAS ? Source Technologies launched its CONCOURSE Application Suite of self-service solutions at the Bank Administration Institute's Annual Retail Delivery Conference, according to a news release. The CONCOURSE Application Suite includes three core software solutions for automating consumer banking, including ST TASS (Teller-Assisted Self-Service), ST Bill Pay and ST Check Cashing. All three run on Source Technologies' CONCOURSE family of self-service kiosks.
By automating consumer banking transactions, CONCOURSE software applications and kiosks improve the customer experience while tellers and other bank staff focus on value-added activities such as cross-selling, up-selling and customer service.
Similar to the self-service approach used by grocery stores and airlines, ST TASS empowers customers to manage their own transactions inside the branch, while the teller monitors and assists the customer as needed. Deployed on CONCOURSE kiosks, ST TASS automates the most time-consuming and expensive teller transactions, increasing teller productivity while enhancing the satisfaction of customers who prefer automated branch banking.
ST Check Cashing provides a fast and easy way for under-banked consumers to cash checks, transfer money or purchase money orders and stored-value cards without waiting in line. Deployed on CONCOURSE kiosks in bank branches or other retail locations, ST Check Cashing fully authenticates the customer, reads and images checks, accepts and dispenses cash, prints MICR money orders, dispenses stored-value cards and prints transaction receipts.
ST Bill Pay is an ideal solution for mobile phone operators, cable companies and other retailers to streamline bill payment for customers who want to pay their bills in-store without waiting in line. Customers can make payments to a variety of billers with a credit card, cash or check. Deployed on CONCOURSE kiosks, ST Bill Pay identifies customers through a variety of authentication capabilities including a barcode scanner that reads customer account numbers on paper bills. It supports additional functions including account activations, plan and feature up-sells, and product and accessory information.
"Branch banking is back, and customers are demanding higher-quality and faster service," said Miles Busby, founder and president, Source Technologies. "Self-service solutions change branch dynamics and behavior on both sides of the counter, allowing for more meaningful teller-customer interactions and better employee performance."
