• Tickets.com deploys automated kiosks for MLB venues

0 Comments

COSTA MESA, Calif., -- Tickets.com is deploying its advanced ProVenue Automated Kiosk system for the Boston Red Sox, Pittsburgh Pirates, and the San Francisco Giants, according to a company release.

The baseball stadium kiosks are the latest advancement for the state-of-the-art fully integrated ticketing system, and will be located throughout Fenway Park, PNC Park, and SBC Park.  The self-contained kiosk system can be seamlessly deployed across other sporting and entertainment venues.

"We are excited to partner with Tickets.com to enhance our ticketing services. The ticketing kiosks will improve traffic flow and create conveniences for all our fans," said Red Sox Chief Operating Officer Mike Dee. "Our initial plan is to provide fans with the ability to print will call tickets from any of the ticketing kiosks located at Fenway Park. We look forward to adding more ticketing kiosk features in the near future."

Similar to Tickets.com's Private Label website offerings, the kiosks can be customized with a team or client brand.  The ProVenue Automated Kiosk works in conjunction with all other Tickets.com sales channels, including the Internet, integrated voice response (IVR) system, and call centers.

"The implementation of Tickets.com kiosks has addressed some serious game day box office issues, namely our sales and will call pick-up," said Jim Alexander, director of ticket sales and service Pittsburgh Pirates. "The kiosk solution is fast and easy for will call pick-up, and our customers love it!  We look forward to implementing the advance game day purchase option, in addition to the other convenience adding technologies the Tickets.com kiosks offer."

Providing critical box office support and flexibility, the ProVenue Automated Kiosks can also be configured to operate in one of four different modes. The venue then has the ability to control each kiosk individually based on a pre-determined schedule or manually.

  • Ticket Pick-Up, Day-of-Game only: This option prompts the customer to insert their credit card or driver's license, then automatically prints any unprinted orders associated with that card for that day's game.
  • Ticket Pick-up only: Customers may pick-up unprinted tickets for all prior purchases associated with the inserted credit card.
  • Ticket Sales only: Customers may only purchase tickets for any available future games.
  • Ticket Sales and Pick-Up: The customer may purchase tickets for any available game, or pick-up previously purchased orders that have not been printed.

"We are now a 24 hour box office.  Fans can do basic ticket transactions any time, day or night.  Tickets.com has delivered a first class product," said Russ Stanley, vice president ticket services San Francisco Giants.  "I especially like the day of game, "no-click", will call feature.  Fans swipe their card and will call tickets associated with their card print.  It's as simple as that.

Reader Comments

Add a Comment

We welcome your thoughtful comments. All comments will display your real name.

Want to participate in the discussion?

Or log in for complete access.

  • Clear
  • Post
Be the first to post a comment for this story.
Products & Services

CUSTOM's TG2460II - Small Ticket Dispenser

http://global.networldalliance.com/new/images/products/TG2460II_100px.jpg

1236/CUSTOM-s-TG2460II-Small-Ticket-Dispenser

Card Reader-Writer, ICT3Q8 series

http://global.networldalliance.com/new/images/products/ICT3Q8_3A0260_100.gif

2930/Card-Reader-Writer-ICT3Q8-series

LG M5520CCBA - 55" class (54.6" measured diagonally)

http://global.networldalliance.com/new/images/products/4308.png

4308/LG-M5520CCBA-55-class-54-6-measured-diagonally

Installation & Implementation

http://global.networldalliance.com/new/images/products/4090.png

4090/Installation-Implementation

Kiosk Management Software - Genkiosk

http://global.networldalliance.com/new/images/products/4829.png

4829/Kiosk-Management-Software-Genkiosk

PaySite Bill Payment Kiosk

http://global.networldalliance.com/new/images/products/PaysiteRed_100.gif

250/PaySite-Bill-Payment-Kiosk

PaySite Bill Payment Kiosk

http://global.networldalliance.com/new/images/products/PaysiteRed_100.gif

250/PaySite-Bill-Payment-Kiosk

Self-Service Terminals - The TIO Biller Opportunity

http://global.networldalliance.com/new/images/products/tio.gif

2012/Self-Service-Terminals-The-TIO-Biller-Opportunity

Retail & Vending Kiosks

http://global.networldalliance.com/new/images/products/3789.png

3789/Retail-Vending-Kiosks

Information Kiosk Software - Genkiosk

http://global.networldalliance.com/new/images/products/4839.png

4839/Information-Kiosk-Software-Genkiosk

Customer Experience Technology Buyer
Self-Service Future Trends 2011
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.