Audio Messaging Solutions (AMS), a provider of audio marketing technologies, recently has completed a merger with IOHI (Impressions On Hold), which delivers solutions for on-hold messaging, IVR prompts, overhead music and digital signage, to create Spectrio.
The new company, Spectrio, is combining the audio marketing skills of AMS with the expertise of IOHI, creating and delivering a variety of multimedia marketing solutions through its in-house production and service capabilities including producing and recording on-hold phone messages, IVR prompts and automated attendant greetings; digital signage solutions for waiting areas, retail spaces and interactive kiosk applications; public space music and location-specific "storecast" messaging; multimedia enhancements for the Web, and custom video applications, according to the announcement.
Combined, Spectrio has solutions in approximately 40,000 U.S. office and retail locations, from on-hold phone messaging to programming for in-store audio and digital signage. Some of these companies include Pep Boys, LabCorp, Regions Bank, Goodyear, Terminix, Raymond James Financial and Papa John's Pizza.
"The most important thing AMS and IOHI share is a commitment to the best customer service," said Spectrio CEO Aaron Kleinhandler. "That does not change. Spectrio is defined by dedication to our clients. What does change is that we are now able to offer our clients an even broader range of creative and technology to enhance their customers' experiences."
Read more about digital signage and customer experience.