Woodman's Food Market has enhanced customer service and seen a return on investment (ROI) from the implementation of Cummins Allison coin counting kiosks across multiple store locations in Wisconsin and Illinois.
Adopting the self-service coin machines was a natural fit for the Woodman's business model, Clint Woodman, vice president of Woodman's, said in a press release.
"Of the coin programs that we considered, Cummins Allison's self-service coin machines with FastPay was the best – they're an income driver," he said. "We've seen steady usage of the machines from our customers and they're providing a good ROI."
With many of the coin counting machines placed in the front of the stores, located directly past the checkouts, customers are able to readily see the machines or promotional materials advertising the service.
"The self-service coin machines are now part of our customers' shopping experience. And because of Cummins Allison's unique delivery model, we're able to achieve success in two ways – first, we're providing our customers with a fast, efficient service where they receive their money right away due to the FastPay option, and second, since we own the machines, all of the income provided by the machines goes directly to Woodman's," Woodman said.
Although Woodman's stores are large, Doug Mennie, president of Cummins Allison, said the company understand that all its retail space is extremely valuable.
"We're pleased that our coin counters with FastPay are providing a reliable service, enhancing the customer in-store experience and driving income for Woodman's," he said.
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