Fujitsu Frontech North America Inc., a manufacturer of kiosks and self-checkout systems, has selected Cincom Systems' Cincom Acquire to improve its configuration and quotation processes.
With such complex products available in a multitude of choices, the manual process for verifying orders and configurations can lead to quoting delays and efficiency disruptions within Fujitsu, Kevin Judd, director of self-order technology at Fujitsu Frontech North America, said in a company press release. The complexity multiplied as the company increased its customer base and customers began requesting multiple configurations, he said. With sales, service and engineering support throughout the U.S., Fujitsu needed a software solution to manage the expert knowledge across its organization.
"I looked at a number of tier-one systems and ultimately recommended Cincom because it was the easiest to program model rules and provided us with the most flexibility to make changes in the future," Judd said. "We expect that Cincom Acquire will cut our time required to check orders to zero and allow the sales group to build accurate configurations on the fly without requiring internal resources to build and check the bill of material."
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