EMV PCI ATM Industry essential guide

A Chase Bank branch in Chicago recently installed self-service banking kiosks, joining the 99 other locations nationwide that have machines. Chase has more than 5,000 branches and plans to deploy the self-serve ATMs to most locations, according to equities.com

The ATMs, which Chase said are "akin to self-service supermarket checkouts or airlines check-ins," significantly reduce the cost per transaction, from $4 for teller interaction to 59 cents at an ATM, the article reported. In May, New York-based Chase told analysts that new digital and branch technology will help it save as much as $500 million a year. Chase also has estimated that its teller lines deal with about 1 billion pieces of paper annually.

Chase began testing self-service kiosks in early 2011 at about 10 branches nationwide. As of February, Chase told investors that more than 90 percent of customers who once asked a teller to withdraw cash were now doing it themselves at the kiosks.

"Over the next two to three years, we're going to introduce a lot of new technology into the branches and ATMs, and that's going to generate head-count savings for us and it's going to encourage more transactions going mobile and ATM and other forms of self-service," Todd Maclin, co-chief executive of Chase's retail business, said at the bank's February investor day. "Branch and ATM self-service has the capacity to be a game changer for us."

Read more about ATM installations.

Related Content

User Comments – Give us your opinion!
Products & Services

LockSpot Locker Solutions

http://global.networldalliance.com/new/images/products/6043.png

6043/LockSpot-Locker-Solutions

KioWare Full with Server – Kiosk Software

http://global.networldalliance.com/new/images/products/4952.png

4952/KioWare-Full-with-Server-Kiosk-Software

PaySite Bill Payment Kiosk

http://global.networldalliance.com/new/images/products/PaysiteRed_100.gif

250/PaySite-Bill-Payment-Kiosk

KioWare Kiosk Basic – Kiosk Mode Software

http://global.networldalliance.com/new/images/products/4953.png

4953/KioWare-Kiosk-Basic-Kiosk-Mode-Software

CUSTOM VKP80III - State-of-art of self-service thermal printers

http://global.networldalliance.com/new/images/products/5077.png

5077/CUSTOM-VKP80III-State-of-art-of-self-service-thermal-printers

LG 72WS70MS-B

http://global.networldalliance.com/new/images/products/6421.png

6421/LG-72WS70MS-B

CUSTOM's TPT60CM II - Kiosk Printer

http://global.networldalliance.com/new/images/products/TPT60CMII_100px.jpg

2195/CUSTOM-s-TPT60CM-II-Kiosk-Printer

Government KIOSKS

http://global.networldalliance.com/new/images/products/4620.png

4620/Government-KIOSKS

Presentation: Enhancing the In-Store Experience

http://global.networldalliance.com/new/images/products/enhancing_the_instore_exper.gif

3315/Presentation-Enhancing-the-In-Store-Experience

LG 42WS50BS-B

http://global.networldalliance.com/new/images/products/6443.png

6443/LG-42WS50BS-B

CONNECT 2014 Mobile Innovation Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.