Weathering the storm with 10 key components for self-service technology solutions It's summer. It's hot. The fans are blowing and the ACs are working overtime. Fires are burning in the West …

In this series, we have been discussing why the Pennsylvania Liquor Control Board's Wine Kiosk project failed. In this post, we will continue to focus on the kiosk malfunctions – more than 1 …

This is part two of a three-part series that delves into the aspects of thermal paper that affect its grade. For kiosk implementations that require a paper receipt, you want to consider the thickness …

Ray Kinsella, the Kevin Costner character in "Field of Dreams", believes if you build it, they will come. And every health care facility has a patient kiosk believer whispering the same mantra …

Photo kiosks were once a hot retail topic. They were a way for retailers to fuel foot traffic and to provide an array of profitable services in a limited amount of floor space. In recent years …

In this series, we have been discussing why the Pennsylvania Liquor Control Board's Wine Kiosk project failed. In this post, we will focus on the more than 1,000 kiosk malfunctions that served as a …

My company has been experimenting with iPad kiosks for about a year now, because we wanted to test the feasibility of using them for streamlined kiosk projects that, if successful, could pave the way …

I used to do a presentation entitled "Ways to Fail Miserably, Quickly and Expensively with Kiosks." One of the quickest paths to failure was to not have the right people involved at the beginning of …

There are many reasons to thank Steve Jobs. His innovation. His ability to make technology usable. His ability to redefine the way things work (iTunes, iPod, iCloud, iPad). His focus on artistry and …

Over the last few years health care and technology have combined to provide more convenience for consumers. Rather than wait in long lines at the doctor's office, patients can now opt for "minute …

After reading fellow blogger Michael Ionescu's post "Bad execution: Why good kiosk ideas fail", I did some research to learn more about what was behind the failure of the Pennsylvania Liquor Control …

Most days I curse the fact that I'm not in the south of France. However, this week is especially bad. If you are a designer or trend watcher this is the week that you ache to be at Cannes Lions …

The user experience design, remote monitoring capabilities, and on-site care of your software solution will determine its effectiveness to serve you and your digital merchandising goals. When looking …

There is nothing more frustrating to me than seeing an interactive kiosk/digital display out in public that either does not work or is so lagging or unresponsive that it's virtually non-functional …

Technology incubation is our future. Just try talking to kid — if you can get them to look up from their smartphones! Texting is the new email. Touchpads are the new Keyboards. Everywhere you …

This is part one of a three-part series that will delve into the aspects of thermal paper that affect its grade. We'd like to take a more in-depth look at thermal paper sensitivity. Paper sensitivity …

London is buzzing this summer. People flocked to the city for the Diamond Jubilee. While it captivated the world's attention, it was just a warm up for the Olympics. As athletes and devoted fans from …

Let's examine the following scenario to find out how things could go wrong with an in-store kiosk that is not designed to handle errors properly. In a retail store, a customer is trying to order a …

As I've worked with retailers on self-service strategy, I find that sometimes people become so focused on the technology that they miss the obvious. For self-service to be successful and highly …

Over the years, it has seemed like the biggest problems for many self-service kiosk networks has been two main things: Long-term maintenance and justifying the cost of the network. And it is …