• Effects of kiosks on the healthcare industry

    Effects of kiosks on the healthcare industry

    One of the common misperceptions about healthcare kiosks is that they lead to less face-to-face time between patients and healthcare professionals. As with other unfounded worries, this confusion results from not fully understanding the power of well-applied technology to connect people rather than separate them. Most people would agree that advancing technologies in general have greatly enhanced medical care while saving lives and improving quality-of-life for patients. As such, kiosks blend together the best technologies for helping people. Beyond the cost savings realized when providers streamline interactions between healthcare workers and patients, most kiosk-users report a better experience overall, since kiosks enable patients to receive diagnostic information and interact with providers on their own terms, and on their own time schedules. When the workload is managed with the help of kiosks, busy healthcare professionals are able to spend more time with the sickest patients, or those who require the most personal attention. Another easily-debunked myth regarding kiosks is that users spend too much time entering information into the system. Yet, the reality is quite different. Unlike handwritten systems or personal interviews, a well-designed and deployed kiosk system saves a considerable amount of time for both patients and staff alike, by speeding and streamlining the large volumes of data needed for best care. And, with the HIPAA-compliant interfaces now available in healthcare kiosks, concerns about personal data security are largely resolved. Skepticism turns into enthusiasm Internet-connected kiosks also help protect patients from medication and treatment errors, as well as offering opportunities for medical follow ups, and even marketing, all of which have the effect of reducing healthcare costs and improving patient outcomes. As with any well-proven technology being newly applied to healthcare, the earlier skepticism about kiosks is now being replaced with wholehearted enthusiasm by an increasing number of healthcare professionals, patients, and providers.……
  • The Waiting Dead: Can self-service kiosks prevent the zombie apocalypse? [infographic]

    The Waiting Dead: Can self-service kiosks prevent the zombie apocalypse? [infographic]

  • Usability testing: Asking the right questions

    Usability testing: Asking the right questions

    9 — yes, it's dated, but the lack of knowledge even then is a bit surprising. In short, consider your audience in both kiosk design and usability research. Do not assume any level of knowledge — be sure your questions are as clear as possible, and that your usability testing actually provides you with the knowledge needed to make sure your kiosk is useful for the bulk of your projected target audience.……
  • Add an iPad kiosk to your tradeshow exhibit in 5 steps

    Add an iPad kiosk to your tradeshow exhibit in 5 steps

    "See? Tradeshows can be fun!" We've used PixeSocial to share fun shots of everybody at our booths using live feeds to our Twitter and Facebook pages. It's fun to set up the themes and comments and as an added bonus you can capture contact info as your visitors share their photos with friends. Tablet kiosks can be a versatile and portable addition to any tradeshow exhibit. We hope these pointers help you take those first few steps. Use the awesome power of tablets to your benefit. We'll see you at the next show!……
  • Interactive kiosks are making an impact in schools

    Interactive kiosks are making an impact in schools

    Reduced payroll and overhead costs Increased efficiency Less paperwork A great opportunity for school branding to promote school pride A more positive, effective student experience One of our earlier projects included the installation of information kiosks in three different languages at Stoddert Elementary in Washington, D.C. These kiosks facilitated the school's efforts to become more energy efficient. Since then, as their benefits are realized resulting in increased usage, we have installed many types of kiosks at educational institutions, each customized to address the specific needs of the school.……
  • Antivirus software vs. kiosk software: What's the difference?

    Antivirus software vs. kiosk software: What's the difference?

    As we enter the world of "Android Security" and discussions about "Securing your Android Device," it is clear that there is much confusion around the Security Category, and where something like kiosk software fits in. Conversations abound about how installing anything unknown on your tablet or mobile phone can be a precarious move, with malware, viruses, and other programs being written and disguised as innocuous applications. Each time a new Android targeting virus comes out, it hits the news again and the conversation is revived. Given the popularity of the topic, where does kiosk software fit into the current conversation about Android security? Kiosk hardware, kiosk software, and kiosk applications certainly operate as a tool for providing device security, both locking down a device from being stolen and protecting the operating system from public access and self-service devices from malicious downloads. While the implications of the Target breach are widespread, it drives home the importance of each and every device that accesses the main system and the fact that viruses can piggyback on virtually anything to gain access to important data. That being said, what is the difference between kiosk software and antivirus software? Kiosk software serves as protection from all unapproved usage ... limited individuals from accessing their email, downloading files, or visiting unauthorized websites, for example. There are many "antivirus" functions, however, that kiosk software does not address. What are your thoughts on how we can bring this important security conversation back to the forefront of the self-service category?……
  • How automated passport kiosks will help DFW Int'l Airport

    How automated passport kiosks will help DFW Int'l Airport

    minutes to pass through customs at JFK's international terminal. The APS kiosk system has been developed as a tool to automate and streamline the passenger-checking process of international customs by providing a high-tech solution to check and gather data. The APS software provides a touchscreen interface that allows the passenger to navigate through the software without needing human assistance. The APS first scans the passenger's passport using the attached passport scanner peripheral. This retrieves the passenger's personal information from the integrated customs database. The passenger then must respond to questions that are similar to those that are asked by a human customs official. The thermal printer attachment allows the passenger to print their answers to the questions directly from the APS system. In addition, the webcam peripheral takes the passenger's photograph and stores that in the customs database for future retrieval. The APS kiosk is built on Olea's Metrolite Kiosk framework. For the APS, the Metrolite has already been outfitted with the capability to attach a fingerprint reader peripheral to provide for a greater level of security. ……
  • Kiosk usability testing and end-user research

    Kiosk usability testing and end-user research

    hardware, application/program, and lockdown software. Watching how these things work together to make for a comprehensive user experience is an important component to a successful and enjoyable user experience. Kiosk usability fail Here's one example of how a kiosk deployment can fail (and yet, still "succeed") in a restaurant environment. The waiter, in this example, finds a workaround for a system that is not serving their needs. It's a must read for any naysayers of usability testing and observation as a means of testing and refining software. According to the author, "Computer systems are not always used as the developers suppose." As evident in this example, computer systems are not always used as the developers intended, nor as they would hope. More importantly, a complicated system is not always the answer. The only way to know how users will interact with your kiosk is to observe them via lab controlled usability testing and in-field studies. In addition to traditional observation techniques, technologies such as heat mapping and eye tracking can also be used to better understand the user experience. Kiosk software with server capabilities can also assist in gathering usage statistics. In future posts, we'll identify common usability errors, solutions, and research methods. Are you observing your kiosk in action? Does your client allow time for testing? What is your favorite example of something you discovered (and corrected) through usability testing?……
  • Expectations for interactive kiosks in 2014

    Expectations for interactive kiosks in 2014

    14 may have noticed that the Android OS is indeed being successfully put into desktop machines now. Hopefully it will only be a matter of time before we see some wider commercial support. Secondly, there would need to be broader driver support to support typical kiosk hardware, i.e. a variety of touchscreens and printers. Overall, I think the rapid expansion of mobile computing could mean a lot of positive things for the interactive digital industry, especially in terms of affordability and increased opportunity.……
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  • What's trending in 2014?

    What's trending in 2014?

    Search Trends. What are people searching for with regard to your industry or product? What do search results look like from a trending and overview perspective? Google Trends Charts can be utilized to show search popularity for keywords over time. You can view search trends by region, view related rising trends, and more. See below for the keyword trend charts worldwide for "Kiosk" and "Android Kiosk". What is particularly of interest to us at KioWare is the "type" of kiosk people are looking for (according to Google Trends). "Blockbuster" and "Blockbuster Kiosk" are the top related queries for "Kiosk" while "Android Kiosk Mode" and "Kiosk Mode" are the top related queries for "Android Kiosk". Try this with keywords for specific products and services in your area of industry, "Tablet Enclosure" for example, and you can find out what the top searches are, the growth chart in popularity, and the rising trends for that phrase. You can also view trends using a Tag Cloud view of specific search results. The size of the words in the cloud reflects the frequency in which the word appears. Combine these results with other search software and you can get a strong indication as to what your user/consumer might be looking for and how you may want to position your marketing outreach in order to "speak" to that audience. Another way to use tag clouds and trend charts is to find a relevant industry related publication and build a tag cloud of their content. Here's an example for Retail Info Systems News. Paste their RSS feed url into Wordle and you can see that they are discussing cloud based solutions, perhaps Tablet, perhaps iPad, and that they are extremely solution-focused with their language. Using these free tools, (Wordle.net, Search Sniper Tag Cloud, and Google Trends), you can learn more about the language being used both inside our industry and externally by your clients, partners, and end users. What other tools do you use to better understand trends?……
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  • Retail tech trends to watch for in 2014

    Retail tech trends to watch for in 2014

    13 was a year of clear steps toward blurring the lines between online and offline commerce. EBay for example launched what it calls "digital storefronts" in both New York and San Francisco, bringing a wholly digital shopping experience to the physical world. Consumers can shop, order and pay for goods, which are delivered locally within an hour. Not only do these installations add an element of surprise and variety for shoppers but they also allow brands to set up shop in opportune and often less conventional locations. They need no inventory and apart from periodic technical support, they require no staffing. They're also a boon for mall owners, allowing for quick temporary storefronts during store build-outs or renovations and the ability to lease small, awkward spaces that aren't suitable for full, physical stores. Expect many more of these sorts of "phygital" concepts in the coming year. The intelligent store Increasingly, stores will be infused with the same level of analytic intelligence that online marketplaces currently enjoy. Their knowledge of who is in the store; where they move in the space; and the products they interact with, will all be instantly and continually calculated. Hot and cold traffic zones of the store as well as the realtime performance of promotions, personnel and displays will be evaluated. Technologies such as video analytics, mobile ID tracking, and sensor networks will give the store a level of consciousness. Apple, Estimote and others have recently introduced bluetooth low energy (BLE) technology to the market that can sense (on an opt-in basis) who specifically is in the store. The technology also allows the retailer to deliver personalized messages and offers to those customers when they are precise locations within the retail space — down to a matter of inches. Steadily, our online and offline shopping preferences, histories and behaviors will meld seamlessly together. When we walk into a physical store, our browsing history will follow us and inform our physical shopping experience. The store and the people in it will know who we are and how best to serve us based on our unique tastes, preferences and purchase history.……
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  • Innovations in kiosk manufacturing

    Innovations in kiosk manufacturing

    "OLEA's premium execution and willingness to go above and beyond for the customer has been displayed numerous times throughout its partnership with Nike ... This level of service is rare in any industry and what sets OLEA apart from the competition."……
  • 2014 digital trends and tips

    2014 digital trends and tips

    14 provides us with the opportunity to start anew with our efforts to give an authentic voice to our brands. How can you change your existing self service offerings to incorporate any one of the trends above?……
  • Incorporating learning styles for successful digital signage

    Incorporating learning styles for successful digital signage

    Visual Learners. (Show me a picture of what you want me to know). Reading-Writing Learners. (Let me read a paragraph that uses descriptive phrasing). Tactile-Learners. (Make me feel it, ask me to make a movement). Auditory Learners. (Tell me, with sound, what it is you want me to know). This is much easier than it may initially seem. Digital signage can easily accommodate visual and reading-writing style learners. While tactile may be the most challenging, even auditory is easy to accommodate if you are able to incorporate sound (depending on the setting, sound may or may not be feasible). Tactile can be addressed using a swatch attached to the kiosk/signage display and/or clothing displayed next to the signage, etc. Provide something that addresses each learning style in an effort to reach more of your audience and, hopefully, give them something to remember. With the ingredients of each type of learning style and the talented cooks that work to create your digital display and/or application, your digital signage is sure to be a success. What other ways can you incorporate tactile and/or auditory content in your digital signage?……
  • Are interactive kiosks really effective?

    Are interactive kiosks really effective?

    4 hour access to products and services allowing customers to shop at their convenience. It gives customers a self‐service option which reduces the time that could normally be spent doing a traditional transaction; not to mention, it eliminates the need to stand in line. Customers get the opportunity to view products on an interactive platform that can simulate the physical attributes of the product, assisting with final purchase decisions. It is a source for easily accessible, updated company and product information. ……
  • Screens: They're expected

    Screens: They're expected

    , a more robust network that can do more, share more, and report more. And they're running into problems with a completely integrated solution. There has always been talk of the complete solution. How do we/How can we make all these things work together for a client, or network? I do believe that the industry is rising to the challenge. At the same time, I hope that industry takes a proactive approach. The best way to be reactive is to be proactive. So when we walk through any location now, we should be thinking less about the fact that screens are even there, and more about how they work together.……
  • Rework and the self-service advantage

    Rework and the self-service advantage

    Speed. Dexterity. Change. The ability to move quickly in a dynamic and ever changing market. The authors of Rework advocate for such things in a section titled "Planning is guessing". Their premise is that "Plans are inconsistent with improvisation. And you have to be able to improvise." The ability to change direction mid-course is one that is increasingly important in the dynamic environment in which we live. The self-service industry is uniquely positioned to take advantage of the need to change direction quickly. Converting paper systems and offline messaging into digital mediums can open up a plethora of options with regard to nimble and agile changes. In particular, any electronic medium that allows for a speedy deployment of new art, messaging, features, questions, processes, discounts, etc., is an asset. Some examples of quickly modified self-service products include kiosk systems that allow for universal and remote updating, digital signage with the ability to update across the world without additional print costs, and pricing displays that update in real time. These are only a few of the opportunities for the self service industry to help clients as they respond to market change, technological advances, and industry requirements with lightning fast speed. Even within the world of self-service, it is important to remember that software updates come quickly and can change the capabilities, limitations, and usage of hardware. For instance, setting up and utilizing kiosks that allow for patient information collection and distribution is only the tip of the iceberg with regard to what that device may be capable of in future given the speed at which applications are developed. Friend and Hansson (the authors of Rework and the founders of 37signals) write that while thinking about the future and future obstacles is a worthwhile endeavor, it is more important to "Figure out the next most important thing and do that". What is the next most important thing in your client's world and how can self-service help them accomplish it? ...……
  • The benefits of a lobby display kiosk

    The benefits of a lobby display kiosk

    Badge scanning Credit card readers Printer Wayfinding to help attendees with directions around tradeshow floor The possibilities are endless.…
  • Seek first to understand: Applying Covey to kiosks

    Seek first to understand: Applying Covey to kiosks

    Does the technology provided service those needs? Does it meet their expectations? Determine organizational goals of self-service As we begin a website, application, or program design, we tend to first think of what we (organizationally) need to accomplish. Whether the vendor/retailer/corporate goal is to communicate information, to gather information, or if the kiosk is meant as a way to improve the flow of customers and decrease wait time, we must keep in mind our customer's goals in using the kiosk as well. Are they trying to save time? Do they want to learn? Are they trying to order/buy/return? More importantly, does the self-service station meet the customer needs or are we merely serving our own intended goals? Are we seeking to serve our own purposes without first trying to understand our customer's needs? One example of understanding customer needs is found in the implementation of a bank kiosk. A self-service banking kiosk may be intended to serve the bank's goal of providing account balances, serving basic transaction needs and/or providing information about various bank services. A customer, however, will view a bank kiosk with an entirely different set of expectations. They might expect privacy and security. Is the kiosk placed out of the main traffic flow of the bank? Is the screen oriented to provide privacy? Are the kiosk screens with ample depth to block a user from prying eyes? These considerations may be counter to the bank needs (for instance, being out of the path of traffic), but important to the customer's comfort and desires. In another example, a customer may walk up to a kiosk with the intention of using it, but leave disappointed if the communication on the kiosk screen is less than clear. The "attract" screen serving information about the kiosk's intended function will serve as a way to set expectations for the customer, allowing them to understand the purpose of the application before they invest time and effort into something that does not do what they expect. If we first seek to understand customer needs, we can better determine how we can meet those needs while keeping an eye toward our own agenda and ultimately, seeking to be understood by more consistently managing customer expectations.……
  • Embracing the 'AND'

    Embracing the 'AND'

    ). Use the static images (resized and slightly reformatted) as a banner ad in online search. Place that same static image with a question on Twitter, Facebook, and Instagram. Add it to your brick and mortar digital signage. Include it in your interactive in-store customer service kiosk. Include the image in your application and attract screens. Write a post about this same advertisement on your blog. Add it to your website as a standalone page, splash screen, and interactive experience. Use a print version in your industry magazine. Post it to LinkedIn. Add the video to YouTube. Create a Slideshare about your message, using the image in the slides. Repeat. And so on. And so forth. And. And. And. Interactive kiosks and... When looking at the viability and usage of digital signage and interactive kiosks, focus on the I. What are you trying to accomplish? In most cases, it is a) communication b) interactivity c) brand awareness. Rather than look at the initial design costs as a barrier to entry, consider it an investment in the and. With a few modifications, the scalability and reuse of digital collateral (and ability to transition digital to print) is immense, long lasting, and cost effective. While some see design and development of interactive kiosks to be a fixed cost with little usage outside of the kiosk environment, others see it as an opportunity to take advantage of the and. How have you used digital collateral across mediums, platforms, and devices? What reuse haven't we mentioned above?……
Showing (1 - 20) of 284
Surviving self-service: from Design to Execution
Expectations for interactive kiosks in 2014
Media Networks: Practices and Strategy
Screens: They're expected
Self Service Technology
The 'Out of Order' dilemma
Insights into the DVD Kiosk business
Redbox dominating DVD kiosk market
Selling Digital VS Traditional Menu Boards
Where are the traditional menu board companies?
The Mobile Automated Kiosk Revolution
Mobile automated stores?
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