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5 stakeholders essential to kiosk success
I used to do a presentation entitled "Ways to Fail Miserably, Quickly and Expensively with Kiosks." One of the quickest paths to failure was to not have the right people involved at the beginning of …- Sheridan Orr -
Designing trendy kiosks
Most days I curse the fact that I'm not in the south of France. However, this week is especially bad. If you are a designer or trend watcher this is the week that you ache to be at Cannes Lions …- Sheridan Orr -
Improving 4 retail trends with self-serivce
London is buzzing this summer. People flocked to the city for the Diamond Jubilee. While it captivated the world's attention, it was just a warm up for the Olympics. As athletes and devoted fans from …- Sheridan Orr -
Scoring a homerun with self-service
As I've worked with retailers on self-service strategy, I find that sometimes people become so focused on the technology that they miss the obvious. For self-service to be successful and highly …- Sheridan Orr -
Gen Y and Self-Service: A Love Story
I just finished interviewing retailers about their employee challenges. By far, the largest complaint was about managing Gen Y, and those same complaints were echoed again last week in Dallas at the …- Sheridan Orr -
The elegance of simplicity: Creating experiences that drive purchase
It's 9 p.m., and my son has fried his computer. I'm not entirely sure what is oozing from the bottom. He fervently denies that he had any liquids in the vicinity. I'm prone to believe him since it …- Sheridan Orr -
A New Perspective on ADA: Empathy rather than compliance
After hearing reports that Whistler got 4 feet of snow in March, my son and I changed our Spring Break plans and headed for the slopes. After five days of amazing skiing, SNAP! I hit a mogul wrong …- Sheridan Orr -
Infographic: Are Aussies indicative of the future of customer service?
Australian customers overwhelmingly preferred self-service to human interaction, according to a recent study by the firm Galaxy Omnibus in Australia. In fact, 76 percent of those interviews said they …- Sheridan Orr -
Pad-emonium: Do customers really want tablets?
Don't get me wrong. I love the new iPad. I'm on the waiting list with everyone else. I spent Saturday in the Apple Store just to get a glimpse. Retailers are clearly getting caught up in the …- Sheridan Orr -
Using customer persona to reduce multi-channel frustration
Lately, clients have asked us "What's next for self-service?" Underneath it we know they are really asking, "In a world of smart phones and tablets, is there a place for the kiosk?" The reality is …- Sheridan Orr -
Remembering a self-service revolutionary
Before self-service I remember hot summer afternoons with my legs sticking to the vinyl seats of my Grandfather's Ford pickup truck as we waited for the attendant at the gas station. He'd be …- Sheridan Orr -
Experiment on customers to get more from your self-service pilot
In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich molds faster than a banana one, I started …- Sheridan Orr -
Design Matters: To the customer and the bottom line
Apple has changed the world. No really. Don't believe me? Try imagining your iPod without that wheel or zooming in on a map without multitouch. Not only has Apple made ease-of-use an art form, It has …- Sheridan Orr
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Latest posts by Sheridan Orr
Sheridan Orr
Sheridan Orr is the Managing Partner of the Interrobang! Agency, a consulting firm specializing in brand experiences. She has a decade of experience in consumer behaviors, brands, technology and design. Her passion is in crafting engaging and connected customer experiences.
- How tablets and touchscreens are integral to the in-store experience
- Sport Chek Retail Lab cultivates tech-heavy customer experience
- InfoComm13: Multitouch finds its place in pro AV
- Self-service beer taps turn customers into bartenders
- Coca-Cola connects India with Pakistan through interactive kiosks
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