Frank Mayer and Associates, Inc. specializes in the custom kiosk design. Our innovative merchandising applications will enhance your company's brand awareness and increase your market share!
Tablets are becoming increasingly popular for both consumer and business use. Many marketers are asking which tablet is right for retail and other consumer facing businesses. This paper explores this …
Allen Buchholz spent 43 years at Frank Mayer & Associates helping deploy customer-facing technology and other solutions. On the verge of retirement, he reflected on changes in stores and the people …
As the old song goes, "To start at the very beginning is a very good place to start..." It seems reasonable for those of us in the industry to expect clients who approach us to have gone through some …
Are you thinking of initiating a kiosk or interactive merchandising program? In order to achieve appropriate budget parameters, you must set clearly defined goals. The purpose of this paper is to …
This paper looks at service scenarios from the customer continuum where satisfaction research has resulted in meaningful improvements to customer experience. Service delivery bears closer scrutiny in …
A recent survey of U.S. consumers by Mastercard indicates 62 percent of U.S. mobile phone users would be open to using their devices to make purchases. Mastercard had a little fun with its survey and …
It has been my pleasure over the past 28 years to be an active participant in the interactive marketplace for retail, education, services and the government sectors. Prior to the CETW show in San …
How many marketing, merchandising, and product managers are faced with these kinds of marching orders on almost a daily basis? With more than 35 years in the business, I can tell you this happens …
Before the crowds poured into Customer Engagement Technology World in San Francisco last week, I stood in FMA's booth and pondered the power of self-service technology to positively impact millions …
There was plenty to see at this year's Customer Engagement Technology World in San Francisco, and I don't just mean the palm trees and the San Francisco Bridge. A whole slew of kiosk providers were …
As I prepared Monday to leave for Customer Engagement Technology World, my husband presented me with a challenge. "Why don't you try to make it home without your phone dying for once." My response …
The economic downturn has permanently changed the way consumers shop. More shopping trips begin online and at in-store kiosks, and price comparisons and coupon searches are even more common. Coupled …
