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Features, News & Blogs

Supermarket savings: Seeing returns on kiosk deployment in grocery
Retail grocers are under scrutiny to prove strong return on investment (ROI) for any capital expenditure or endeavor — especially technology — making the connection from investment to …
May 9, 2011 - Tim Dreyer
Kiosks: The essential elements of attraction that engage millions
Before the crowds poured into Customer Engagement Technology World in San Francisco last week, I stood in FMA's booth and pondered the power of self-service technology to positively impact millions …
May 9, 2011 - Ron Bowers
Using customer persona to reduce multi-channel frustration
Lately, clients have asked us "What's next for self-service?" Underneath it we know they are really asking, "In a world of smart phones and tablets, is there a place for the kiosk?" The reality is …
April 7, 2011 - Sheridan Orr
Kiosks, digital signage to make big show at Big Show
The National Retail Federation's BIG Show is hitting New York Jan. 9-12 and as usual should feature a plethora of technology to serve the retail industry. This year marks the show's 100th anniversary …
December 21, 2010 - Cherryh Butler
VeriFone to Acquire Hypercom in POS consolidation
San Jose, Calif.-based VeriFone Systems Inc. reported it would acquire Phoenix-based Hypercom Corp. in a move that will consolidate two of the world's largest payment terminal manufacturers and …
November 18, 2010
DVD-rental kiosks driving Coinstar, NCR
Investors and partners are looking favorably on the prospects of revenues generated by DVD-rental kiosks operated by the two of the major firms in the sector, according to several recent articles. On …
November 14, 2010
Redbox to offer digital streaming in 2011 with deep-pockets partner
The stock of Coinstar Inc. rose 25 percent on Friday after it reported its third quarter results and company executives discussed plans for entering the digital streaming market. Coinstar stock …
October 31, 2010 - Burney Simpson
The “Rebirth” of Phoenix Kiosk - how one company adjusted to an evolving market
In the competitive kiosk industry, things change faster than you can blog about them. Companies must stay ahead of the curve, as well as present an effective message in an evolving marketplace. In …
October 26, 2010 - Richard Bernstein
Retail Self-Service Kiosks - Have They Come of Age?
Learn from the past The retail kiosk industry started in the early '80's of the last Millennium. (Cue Star Wars theme song.) Companies such as IBM, NCR, and Compaq, were developing strategies to help …
September 30, 2010 - Ron Bowers
Ask the Experts: Why should billers use billpay kiosks in retail stores?
Retailers and billers have long had bill-payment relationships, so why would they rock the boat by implementing a self-service billpay solution — one that takes the clerk out of the payment …
February 3, 2009