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Features, News & Blogs

Kiosk vs. Mobile: Industry insiders weigh in
Predictions and rumors are running rampant about whether retailers will combine kiosk and mobile technology to serve consumers or if mobile will simply replace kiosks. In fact, Troy Carroll declared …
January 25, 2011 - Cherryh Butler
Touchscreen survey kiosk enhancement adds multimedia content
SAN LEANDRO, Calif. — With Opinionmeter International's SurveyManager application upgrade, customers can include multimedia content within their survey's questions and responses. The …
September 14, 2008
Capturing leads electronically
Faced with the problem of capturing leads manually, General Motors went in search of an electronic solution that would increase the speed and accuracy of lead capture at its events, promote its brand …
September 8, 2008
The Incentive's Role in a Survey Program's Success
Take-and-bake pizza chain Papa Murphy's enticed its survey participants to complete a survey, enter a drawing to win an iPod, and forward the survey invitation to their friends. After sending 1,400 …
September 7, 2008
REPORTS: Summit Research releases new global self-service, kiosk data for 2008
ROCKVILLE, Md. — Summit Research Associates Inc. has realesed two new reports about the self-service industry: Kiosks and Interactive Technology — Global Statistics and Trends and the …
September 4, 2008
The Keys to a Successful Customer Satisfaction Survey Campaign
The Keys to a Successful Customer Satisfaction Survey Campaign Over the past 15 years, Opinionmeter International has distributed thousands of satisfaction surveys through its wide-range of …
August 21, 2008
Measuring and managing the customer experience
Retailers must measure, manage and improve the experiences of their customers, in order to grow their businesses effectively. Customer retention and continued business growth depend on retailers …
August 21, 2008

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Featured White Papers

Capture Customer Feedback at their Point-of-Experience (Health Care)
Kaiser Permanente is America's leading integrated health care organization, with over 8.2 million voluntarily enrolled members as of December 2003. The Radiology Department was the first department …
Tags: Building Green, Content, Health Care, Healthcare / Hospitals, Indoor Air Quality, Mobile Banking, Opinionmeter International, Patient Self-Service, RFID Technology, Survey Kiosks, Surveys
Type: Case Study
Sponsored by: Opinionmeter International
Capture Customer Feedback at their Point-of-Experience (Health Care/Planned Parenthood)
Planned Parenthood Mohawk Hudson provides quality reproductive health care and education to 12 counties in New York. Our Education and Medical departments were interested in direct patient feedback …
Tags: Content, Health Care, Healthcare / Hospitals, Indoor Air Quality, Opinionmeter International, Patient Self-Service, RFID Technology, Survey Kiosks
Type: Case Study
Sponsored by: Opinionmeter International
Capture Customer Feedback at their Point-of-Experience (Banking)
Bank of America is the nation's largest consumer bank and the first to have a truly national retail franchise, with over 5,000 fullservice banking centers in 29 states and the District of Columbia …
Tags: Bank / Credit Union, Bank Automation, Banking/Financial, Building Green, DVD kiosk, Financial Self-Service, In-Store Media, Opinionmeter International, Retail - Automotive, Survey Kiosks, Surveys
Type: Case Study
Sponsored by: Opinionmeter International
Capture Customer Feedback at their Point-of-Experience (Retail)
The key to capturing the best understanding of a consumer's thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase …
Tags: Customer Experience, Customer Service, Kiosks, Opinionmeter International, Retail, Retail Self-Service, Survey Kiosks
Type: Case Study
Sponsored by: Opinionmeter International
How to Capture Real-Time Customer Feedback
Knowing your customers opinions used to be "nice to have" information. In today's economy getting to know your customers opinions are critical to the success of your business. Watch this short …
Tags: ATMs, Building Green, CRM, Customer Experience, Kiosks & mini kiosks, Multifunction Kiosks, Opinionmeter International, Prepaid calling cards, Retail, Survey Kiosks, Surveys
Type: Presentation
Source: Opinionmeter International

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Products & Services

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