Features, News & Blogs
Staples takes a page from the omnichannel playbook (Video)It has become a mission, as of late, for retailers to figure out how to craft the perfect omnichannel experience for their shoppers. In many cases, the solution that retailers find to the omnichannel challenge turns out to be interactive technology. …
The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National Restaurant Association Show in Chicago this month. The Customer Engagement Console (CEC) is a …
ArmorActive announces partnership with mobile loyalty providerArmorActive announced its partnership with CityGro, a mobile loyalty program provider, to offer iPad mobile loyalty solutions. The company said the solution provides an effective means of gathering, analyzing and capitalizing on customer propensity …
Samsung Galaxy S4 reinvents the barcodeThe Samsung Galaxy S4 debuted yesterday with a Broadway-style product launch, complete with dance numbers and sketch comedy. The phone itself cannot be described as being greatly different from the Galaxy S3, but the new device does include a couple …
Kiosk replaces coupon clipping with convenient deals (Video)Coupons have long been a tool in a retailer's arsenal. They can drive foot traffic, build loyalty and keep merchandise moving. But even in an age of "extreme couponing," shoppers still want convenience — a word not often associated with …
Online reputation management firm Terillion announced its acquisition of GuestComment, the onsite hotel and restaurant guest feedback platform that utilizes its own patent-pending iPad kiosk application. GuestComment, founded in 2012, functions on …
Commentary: A discussion of omni-channel at CETW12By Ron Bowers Despite super storm Sandy's best efforts to make it a wash-out, attendees of Customer Engagement Technology World carried on with a "show must go on" attitude appropriate for New York on Nov. 7 and 8. CETW is a bi-annual industry event …
Kiosk helps retailers create link between stores, social media (video)A new system based on RFID technology is helping retailers link their physical stores to their online social media channels. With the LifeSynk system retailers give RFID smartcards to their customers, who swipe them at a kiosk reader in the store to …
Visa Inc. has announced that its mobile app, Shopkick, now allows mobile users to earn more redeemable "kicks" by linking their eligible Visa debit or credit card into its new Buy & Collect program and then making qualifying purchases at …
Mercatus Technologies, a software development company delivering cross-channel marketing capabilities to the retail industry, has launched a service module for the Concierge for Mobile solution. Concierge for Mobile, a customizable mobile …
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