| The Hellman's mayonnaise brand took an innovative approach to product awareness with its recent high-tech supermarket campaign in Brazil — one that resulted in almost a 70 percent increase in sales, springwise.com reported. The company … | |
 | For those well-versed in industry lingo, omnichannel is a household word. By now brands already understand that consumers have multiple options for browsing, shopping and paying for what they want — so they get the idea of omnichannel and … |
| InvoiceASAP and Zebra Technologies today announced that the companies will offer a suite of integrated solutions, targeting the small- and medium-sized business and enterprise markets. The partnership will combine InvoiceASAP's mobile invoicing … | |
 | As the number of smartphone-toting shoppers has increased, so too has the specter of showrooming. No retailer wants to think a competitor, especially a virtual retailer without the overhead of a brick-and-mortar location, has effectively set up shop … |
| The Nestlé Nespresso boutique in Munich, Germany, is testing an RFID-based self-checkout kiosk by French manufacturer IER. The Expedited Self Payment kiosk is being targeted at smaller specialty shops that offer high-value goods, according to … | |
| The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National Restaurant Association Show in Chicago this month. The Customer Engagement Console (CEC) is a … | |
 | When it comes to the ease of ordering a pizza, several obvious order options come to mind — calling the order in, using a computer, tablet or app on a smartphone. But a recent project by a Domino's franchisee and technology provider EMN8 … |
 | Financial results reported last week by NCR Corporation were better than expected, as the company posted a double-digit bump to their first quarter earnings. The company reported revenue of $1.41 billion, a 13 percent year-over-year gain for the … |
 | Sometimes something so simple, so widely used, can cause consumers to evolve without even noticing. So when it comes to finding a good test case for mobile payment adoption, what's a better example of a small, frequent transaction than a purchase … |
 | ArmorActive announced its partnership with CityGro, a mobile loyalty program provider, to offer iPad mobile loyalty solutions. The company said the solution provides an effective means of gathering, analyzing and capitalizing on customer propensity … |
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Keeping Service Customers Satisfied in a Social Mobile World
This paper looks at service scenarios from the customer continuum where satisfaction research has resulted in meaningful improvements to customer experience. Service delivery bears closer scrutiny in …Type: White PaperSponsored by: Frank Mayer and Associates, Inc. -
Customer Experience Technology Buyer's Guide 2012
Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer's Guide will help you find …Type: Special ReportSponsored by: Reflect Systems -
KioWare Mobile Devices and Self-Service
The self-service industry has another new technology to absorb: mobile devices. These devices, such as the iPad, have become more functional and are available in a broader range of products. As …Type: White PaperSponsored by: KioWare -
Self-Service Store Integration
Self-service technology can enhance the customer experience, but proper integration is pivotal. Learn how smartly deployed technology can unify the shopping experience while adding new customer …Type: GuideSource: RetailCustomerExperience.com
