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Features, News & Blogs

Infographic: Are Aussies indicative of the future of customer service?
Australian customers overwhelmingly preferred self-service to human interaction, according to a recent study by the firm Galaxy Omnibus in Australia. In fact, 76 percent of those interviews said they …
March 25, 2012 - Sheridan Orr
Digital signage companies teaming up for self-storage kiosk
According to The Clackamas (Ore.) Review, turnkey digital signage firm BrightSign and digital signage content house Flixio are teaming up to develop a touchscreen tracking system kiosk for retail …
March 2, 2012
Kiosk getting UK shoppers high
Mountain climbers can prepare for their next adventure without scaling anything. Ellis Brigham, a mountaineering and ski equipment retailer in the U.K., recently deployed a kiosk that tests users …
February 17, 2012 - Cherryh Butler
Small surf shop plans to overtake competitors with technology
A newly opened surf and skate shop, Friction, is banking on technology to outsell its competitors. The store has outfitted its staff with iPads equipped with Apple's FaceTime, a video calling …
December 19, 2011 - Cherryh Butler
EBay, PayPal predict the coming of "couch commerce" this Thanksgiving
It's not just m-commerce, it's "couch commerce." And if eBay is right, couch commerce is going to be a big part of this year's holiday retail season. According to an announcement today, online …
November 21, 2011
S.F. may ban booze at self-checkout lanes
Buying alcohol in San Francisco grocery stores may soon be only done via human transactions. Supervisor Eric Mar introduced legislation Tuesday that would ban the sale of alcohol at self-checkout …
September 27, 2011
Best Buy rolling out 100 more Best Buy Express kiosks
According to Twin Cities Business, Best Buy is expanding its vending kiosk program to 100 more locations, including kiosks in the Downtown Disney District in Anaheim, Calif., and multiple locations …
August 9, 2011
DVD kiosks now f.y.e. (for your entertainment)
According to Home Media Magazine, the f.y.e. (for your entertainment) chain of video and music stores is rolling out proprietary in-store movie-rental kiosks. The retail chain has begun offering …
July 31, 2011
NetWorld Alliance publishes best practices for e-commerce usability
LOUISVILLE, Ky. – NetWorld Alliance, publisher of Retail Customer Experience and other B-to-B news and information portals, has published "Executive Briefing: E-commerce Usability," the sixth …
July 26, 2011
Retailers turning to tech-enabled touch points
Seventy percent of retailers are empowering their employees with technology-enabled touch points — including digital signage and self-service kiosks — to help their businesses to …
July 14, 2011

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Featured White Papers

Pfaltzgraff Company retail kiosk
Livewire implemented a hybrid online kiosk application that leveraged Pfaltzgraff's existing e-commerce Web site to provide virtual inventory ordering capability to customers and salespeople in the …
Tags: Assisted Selling, Assisted Selling/POD, Customer Experience, Customer Service, Kiosks, Kiosks / Self-Service, Livewire, Retail, Retail Self-Service, Specialty Stores, Successful Kiosk Projects
Type: Case Study
Sponsored by: Livewire
Nidec Sankyo Contactless Reader ICM0M0-0050
Nidec Sankyo Contactless Reader ICM0M0-0050 Applications:　　　　　　 1) Kiosk terminals 2) Payment systems 3) Retail POS terminals 4) Access control terminals 5) Other ID terminals Features: 1 …
Tags: Card Readers, Financial Self-Service, Nidec Sankyo America Corporation, Retail Self-Service
Type: Fact Sheet
Sponsored by: Nidec Sankyo America Corporation
Nanonation creates in-store multi-screen display for Movado
When Movado wanted to add digital signage to accent displays in their new flagship store in Short Hills, New York, they turned to Nanonation to deliver a solution as unique as the Movado brand.
Tags: Customer Service, Nanonation, Photovoltaic / Solar Panels, Retail, Retail Self-Service
Type: Case Study
Sponsored by: Nanonation
Full-Service Custom Kiosk Provider
At Frank Mayer & Associates, Inc. we offer over 78 years of in-store marketing and retail experience. As a proven leader in the industry, our custom kiosk enclosures and interactive displays have set …
Tags: Components, Enclosures / Surrounds, Frank Mayer and Associates, Inc., Human Resources, KioskMarketplace.com, Kiosks, Kiosks & mini kiosks, Kiosks / Self-Service, Retail, Retail Self-Service, Store Design & Layout
Type: Brochure
Sponsored by: Frank Mayer and Associates, Inc.
Capture Customer Feedback at their Point-of-Experience (Retail)
The key to capturing the best understanding of a consumer's thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase …
Tags: Customer Experience, Customer Service, Kiosks, Opinionmeter International, Retail, Retail Self-Service, Survey Kiosks
Type: Case Study
Sponsored by: Opinionmeter International

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