eConcierge™ - Concierge Kiosk

Welcome to Livewire Kiosk, providing… THE POWER TO CONNECT

Livewire provides turnkey kiosk software and hardware solutions for the rapidly growing self-service world marketplace.  For over ten years, Livewire has been servicing the kiosk industry and has developed award winning self-service solutions for well-known clients such as T-Mobile, Foxwoods Casino, HSBC, Hershey, Sports Authority and Pfaltzgraff. Industry Awards include Best Retail Application, Best Gaming Application, Best Kiosk Deployment, and Best Promotions Application. 

The common connection between all past implementations is that our clients are not looking for just kiosks; they are looking for a company that can provide one stop service for an integrated system that provides a tremendous amount of flexibility, the highest level of accounting and security control, and ease of integration into existing back-end systems.

Livewire Kiosk Software provides… THE POWER TO CONNECT… multi-channel technology to keep you in touch with your customer via kiosks, digital signage, mobile devices, and web sites.

Featuring eConcierge®, Livewire’s trademark suite of products that transcends the convergence of transactions and multi-media:

INFORMATION - Venue Information, Subject categories and Sub Categories, Restaurant Menu Viewing, Coupon Printing/Text Coupons, Telephone Reservations, Weather/ Road Conditions
 
 
 
 
 
 
 
 
 
INTERACTIVE DIGITAL SIGNAGE – Media Playlists, Tourist Information Content, Message Board, Weather Display, Date Time Display, Scrolling Tickers
 
Is Digital Signage new?  Livewire has been developing Digital Signage for over ten years!
 
WAYFINDING - Interactive touch screen directory or Large Digital Signage Displays for Maps and directions, including print on demand and pay-for-print options
 
Livewire has developed the first Interactive Map / Wayfinding System of its kind that incorporates live video conferencing with service reps in real-time!

 
 
 
SELF CHECK-IN - Interfaces to existing back-end systems, badge printing, keycard encoding / dispensing. Self-check-in speeds check-in process and reduces overhead.

Livewire has helped increase customer service and reduce overhead through its Self Check-in applications for MGM Grand, Government Offices and more!

 
 
 
TRANSACTIONS - Admission / event Tickets, Gift Certificates, Prepaid Gift Cards, Bill-pay and more
 
Livewire currently operates the largest and longest running ski ticket kiosk network in the country, processing over $15 Million in transactions per year!
 
 
PROMOTIONS - Casino Games/contests, Loyalty Program, Entertainment, Rewards, Coupons
 
Livewire’s casino promotions kiosks at Foxwoods Casino process over 150,000 customer requests per month!
 
 
 
 
REMOTE MONITORING / MANAGEMENT Includes:
  • Remote monitoring of kiosk health and key components with email/SMS alert capability
  • Management of user interface text and graphics 
  • Unique identifiers to all site devices
  • Reporting of user sessions, transactions, and daily sales revenue
  • Custom reporting options

ENTERPRISE SOLUTIONS INCLUDE:
  • Device & User Management
  • Product Management
  • Ad Campaigns
  • Payment Processing
  • Customer Management
  • Web-based Reporting
  • Shopping Cart / Order Processing
  • Web Site Integration
  • Server License or Hosted Options

SERVICE AND SUPPORT
Livewire provides hardware and software support for all applications, with hot desk, spares inventory and up to 24/7 coverage to keep you up and running ALL THE TIME.

Find out today how Livewire Kiosk Solutions can provide you with ….
THE POWER TO CONNECT

  Products and Services