Self Service World

Nov 2007

In this issue, we discuss five pieces for putting together successful self-service. Also, we meet the industry’s bloggers, discover how POS data can measure digital signage effectiveness and see how recipe kiosks are something to be thankful for.

•	COVER: The planning puzzle
•	Behind the Screens: Lane Landrith, parking professor
•	Talking turkey
•	Eating profit
•	Case study: Range roving

Oct 2007

Self-service technology use has spread around the world and experts say growth continues. We also look at Google’s innovation, BMW, scrapbooking self-service, Self Service Expo New York, e-voting, self-service 2.0 and FOCUS on convenience stores.

•	COVER: World of opportunity
•	Behind the Screens: Jonny Hamilton, sign design
•	Printing memories
•	Self-service 2.0
•	FOCUS: C-store Self-Service, October 2007

Sep 2007

Redbox is red hot, technologically and financially. CEO Gregg Kaplan discusses the rise of redbox; we also look at contactless payment, digital signage in financial institutions, RFID, Self Service Expo in the Big Apple, kiosk software security and FOCUS on software.

•	COVER: Rise of redbox
•	Little improvements
•	From blah to brilliant
•	Behind the Screens: Rick Richards, kiosk doctor
•	FOCUS: Self-Service Software, September 2007

Aug 2007

Readers rank 10 deployments that have captured the public's imagination; we also look at pay-by-cell, restaurant ordering, digital signage metrics, four secrets to successful deployments, and FOCUS on entertainment and gaming.

•	COVER: Superstar deployments
•	R U Listening?
•	Secrets of success
•	Behind the Screens: David Ellsworth, kiosk sculptor
•	FOCUS: Self-Service in Entertainment & Gaming, August 2007

July 2007

Myths about self-service impede understanding and hamper adoption. We correct seven misconceptions, as well as look at how self-service has changed summer fashion, survey mailing kiosks, ask how digital signage fits into self-service and FOCUS on retail.

•	COVER: Myth-busting
•	Flick of the wrist
•	Post office box
•	Behind the Screens: Cindy Gwynn, cash carrier
•	FOCUS: Retail Self-Service, July 2007

June 2007

Financial kiosks are turning c-stores into the banks of the 21st century. We look at ExxonMobil’s success with E-Wiz, get an update on CUSS kiosks, discuss when wireless is right and FOCUS on self-service in the public sector.

•	COVER: Banks of America
•	Ready for summer travel?
•	Self Service Expo deals a royal flush
•	Behind the Screens: Sara Slater, software designer
•	FOCUS: Public Sector & Government Self-Service, June 2007

May 2007

Foodservice is a giant industry, but where’s the self-service? In this issue’s cover story and in FOCUS we examine how restaurants strive to work smarter via technology; also, we see JFK through Microsoft’s eyes, check the pulse on music kiosks and more.

•	COVER: New world ordering
•	10 content commandments
•	Divide to conquer
•	Behind the Screens: Norman Loy, County Clerk’s Office
•	FOCUS: Restaurant & Hospitality Self-Service, May 2007

Apr 2007

Biz tech giant IBM eyes the booming business of self-service. In this issue, we explore Big Blue’s team approach, check up on self-service in healthcare, preview the new Digital Signage Expo and FOCUS on digital signage and touchscreens.

•	COVER: Team self-service
•	Retail revolution
•	Max out hardware life
•	Behind the Screens: Sally Suter, Librarian
•	FOCUS: Digital Signage & Touchscreens, April 2007

March 2007

In the world of digital signage, flat is where it’s at. We look at the race toward flat screens, ponder foodservice’s future in technology, FOCUS on travel self-service and look at tradeshows NRF and KioskCom’s Self Service Expo.

•	COVER: The world is flat
•	A retailer’s fable
•	KioskCom is now Self Service Expo
•	Mike Kiesel: Hotel clerk
•	FOCUS: Self-Service in Travel, March 2007

Feb 2007
We examine the use of Microsoft's Vista for self-service devices, and we explore the differences between LCD and plasma screen technology. In our FOCUS section we review how photo kiosks made a difference during the holidays and look at PMA 07.

•	COVER: Will Vista reinvent the kiosk?
•	LCD vs. plasma
•	Andrea McLaughlin: Photo lab technician
•	Retail-in-a-box takes off
•	FOCUS: Photo Kiosks, February 2007

Jan 2007

We profile chief executive Bill Nuti and his mission to take NCR to the top of self-service, and we review how self-service has eased holiday travel. Also, we bring the retail industry into FOCUS and present our Winter/Spring Buyers Guide.

•	COVER: A man on a mission
•	Jack Karter: Kiosk installer
•	Teammates or competitors?
•	5 rules of placement
•	FOCUS: Retail Self-Service, January 2007

Nov/Dec 2006

We unveil the winners of the 2006 Readers Choice and Outstanding Achievement Awards, and recap The Self-Service & Kiosk Show. In this issue, the FOCUS is on Financial Self-Service.

•	COVER: Excellence reigns supreme at the 2006 Outstanding Achievement Awards
•	IBM ‘Store of the Future’ focal point of Self-Service & Kiosk Show
•	Scenario design
•	Director’s Letter: Joining forces

Sep/Oct 2006

Results of the 2006 Market Survey reveal self-service adoption and business practices. Also, the introduction of FOCUS, and a call for votes for the Readers Choice Award.

•	COVER: The 2006 Self-Service World Market Survey
•	Removing the angst from e-voting
•	Aisle of self-service
•	Readers Choice Awards
•	Report: 2006 Self-Service World Market Survey (PDF)

Jul/Aug 2006

Hearing the sound of heads turning? We list solutions with 'the most.' Also, expert advice and a special section on retail self-service.

•	Self-service, Texas style
•	An inconvenient kiosk
•	Building the big picture
•	COVER: The ‘Most’
•	Many choices for self-service components

May/Jun 2006

Knowing your goals — and how to measure them — is key to digital signage success. Also, using remote device management for research.

•	COVER: Make your digital signs brighter for shoppers
•	SSKA is working to spread the word
•	Research to the rescue
•	What lies ahead for digital signage
•	Are you prepared for the cross-channel shopper?

Mar/Apr 2006

RFID offers lots of promise, so why isn't it widely deployed? Also, the Self-Service & Kiosk Association gets a new director.

•	Editor’s Letter: Moving right along
•	A new executive director for a pivotal time
•	Under the microscope: Testing big-name kiosks
•	COVER: What are the barriers to widespread RFID deployments?
•	New Summit report finds continental gulf in adoption

Jan/Feb 2006

Customer preference has changed: Now they prefer DIY. Plus, our annual look at the best in software.

•	From the Self-Service & Kiosk Association: Recognition and awards
•	How the Web is driving in-store kiosks
•	From the Editor: The year ahead
•	The 2006 software roundup
•	COVER: The psychology of self-service

Nov/Dec 2005

6th Annual Kiosk Award winners are revealed. Also: The 2005 Readers Choice winner.

•	A new name for a new era
•	Is your hardware hard to use?
•	Photo Kiosks: A spectrum of users
•	Special online edition: Self-Service 2006
•	Digital signage: Not just for the living anymore

Sep/Oct 2005

The U.S. and Europe have led the way into the age of self-service, but is there a king of the world?

•	Cover: Continental divides
•	Is your kiosk sitting pretty?
•	A new read on technology
•	One kiosk that's a real piece of art

Jul/Aug 2005

Digital photography is hot, and retailers are finding out how to cash in.

•	Digital dividends
•	Less labor = more service
•	The new age of advertising
•	Doing double duty

May/Jun 2005
A look at profitability, call for nominations for the 2005 Kiosk Awards, the meter maid goes high-tech, and more

•	Editor's note: Put your eyes on the prize
•	Enter now for the 2005 Kiosk Awards
•	From kiosks.org: Heating things up
•	The meter maid gets some high-tech help
•	Getting real about profitability