Bank kiosks expand ATM services with face-to-face interaction

Citizens Bank of Edmond in Edmond, Okla., has become the first community branch in the nation to put a face to electronic banking with direct video links at the ATM, according to an announcement from technology provider Ordermatic. The bank...


Making the case for self-service coin counters

Coin-counting kiosks should be a consideration for financial institutions looking to enhance the customer experience.

PNC branches out - in a small way

This summer, Pittsburgh-based PNC Bank dropped its first all-digital pop-up branch on the sidewalk for a four-month stint at Atlantic Station, the mixed-use center occupying the former brownfield site of the Atlantic Steel Mill. The 8-by-20-foot, 8,000 pound steel structure...

Interactive tellers transport small FIs to the big leagues

Technology from NCR helps CUs and community banks achieve scalability.

ATMIA US 2012: Diebold and the next-gen ATM

Diebold's Opteva Flex, exhibited at the annual ATMIA US conference, illustrates how cash recycling and intelligent check deposit can transform the ATM into a more robust self-service device for bank branch automation.

Next generation of self-service financial services to debut at ATMIA

With great enthusiasm and anticipation, independent sales organizations (ISOs), entrepreneurs and financial services companies across the ATM industry flock to San Antonio this week for the 2012 ATMIA conference. This annual event brings together great minds to discuss the future...

Consumers’ choice: Shopping for expedited financial services

Today's consumers engage in repetitive shopping patterns, as they visit brand-name retail stores and select familiar products. The weekly shopping lists often include bill payment next to bread, milk, and other grocery items.

'Reverse ATMs' targeting cash-preferred U.S. Latino market

The company caters to the under- and unbanked with its self-service business model.

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U.K. consumers frustrated by self-service machines, prefer humans

An overwhelming 93 percent of U.K. consumers using self-service machines in banks and retailers feel frustrated by the technology, according to research by Hyogo, Japan-based cash management company Glory Global Solutions. When asked about their reasons against using self-service technology,...

Savings bank seamlessly integrates self service, personal consulting

At the new Sparkasse Dachau bank branch in Karlsfeld, Germany, customers search real estate listings on touchscreen kiosks and then request a financial consultation for a selected property. Above the ATMs, digital signage creates cross-selling opportunities with businesses in the...

App allows virtual branch design on a tablet

A new tablet-based visualization technology developed by Wincor Nixdorf partner company MXM allows self-service devices to be integrated into actual pictures of branches, creating a "mixed reality" view. This allows employees responsible for setting up a branch to "see" the...

How currency automation benefits FIs

Cummins Allison, providers of coin, currency, check handling solutions and ATMs, released a report detailing how currency automation technology is not only a value-added service for customers but also a boost to labor productivity. According to the company, FIs that...

Cummins Allison intros new self-serve coin counter

Cummins Allison has announced an addition of the Money Machine 2 to its line of self-service coin counters. The device features a greater overall capacity with 16 sorted bags, for a combined capacity of 72,000 coins, according to a news...

NCR APTRA debuts in Africa

Today at the ATM Industry Association Africa Chapter conference, NCR Corp., in collaboration with Bytes Managed Solutions, its exclusive distributor in South Africa and other selected countries, launched NCR APTRA Interactive Teller into the African market. A news release from...

Saudi bank orders nearly 600 Diebold custom kiosks, advanced ATMs

Diebold Inc. is deploying advanced, non-traditional self-service options for customers of Saudi Arabia's Al Rajhi Bank through its business partner in the kingdom, Alhamrani Universal Co., the company has announced. In addition to 560 Opteva ATMs, the bank has purchased...

Franklin Synergy Bank opts for ARCA cash recycling

Franklin Synergy Bank, a locally owned FI in Franklin, Tenn. with more than $600 million in assets, has chosen the ARCA CM18 cash recycler for its newest branch, according to a news release from ARCA. The CM18 cash recycler eliminates exposed cash drawers for tellers in branches, storing cash stored inside the unit's UL 291 safe, instead.

For Canadian CU, use of video teller yields results, accolades

North Peace Savings and Credit Union, a community-based FI serving northeastern British Columbia, has won the National Credit Union Innovation Award in Canada for its implementation of interactive video technology. The CU also has reported positive results from its deployment of APTRA Interactive Teller from NCR Corp.

ARCA solves unusual problem for Y-12 FCU

ARCA has announced the installation of the ARCA CM18 cash recycler at Y-12 Federal Credit Union, an Oak Ridge, Tenn.-based FI serving 78,000 members in an eight-county area. Y-12 chose the CM18 to solve an unusual drive-through branch issue. Unlike...

Service Credit Union deploys iTOUCH digital signage kiosks on military bases

Self-service solution and digital signage provider inLighten announced today the rollout of its iTOUCH Internet-Access Kiosk to all branches of Portsmouth, N.H.-based Service Credit Union in the U.S. and Germany.

BioEnable intros next-gen biometric ID kiosks

BioEnable Technologies announced recently the launch of its newest-generation biometric kiosks with a range of new features for identification and verification. According to, the new kiosks include increased memory and a larger computer CPU, which combine to offer sufficient...

NCR buys uGenius video banking

NCR Corp. announced today it has purchased uGenius Technology Inc., a Utah-based provider of video banking software that enables users to interact remotely with a live teller. The acquisition comes after two years of business partnering between the companies.

Coin-counting kiosk helps Salvation Army at Texas bank

A coin-counting kiosk at Rio Bank in South Texas is helping the Salvation Army count donations from its Red Kettle Campaign. The Cummins Allison self-service coin counter allows bank customers to process 4,000 coins per minute, the announcement said. Bank...

MoneyGram rolls out kiosks in Texas, more mobile in 2013

It has been an active and lucrative year for MoneyGram. The Dallas-based money transfer company has seen double-digit growth from online, mobile and kiosk transactions, according to the, with substantial business in its bill payment and money order services....

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Bank Branch Automation