McDonald’s 'aggressive change' includes digitization, millennial outreach

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McDonald's is scrambling for solutions after its profit fell by 30 percent in Q3. CEO Don Thompson outlined some strategies the company is working on to remedy this continued slide, many of which will be in effect in some capacity in 2015.

FEATURES


Video walls, drive-thru kiosks hot menu items at NRA14

Digital signage video walls and touchscreen self-order drive-thru kiosks were among the technology highlights at this year's National Restaurant Association show.

What if? Could McDonald's kiosk cashier win back millennials?

Could the QSR giant win back younger customers by bringing back automated cashiers?

Pizza Hut serves up custom pies on interactive tabletops

A touchscreen table lets sit-down diners custom order a pizza, play games while they wait for it and then pay their bill.

Remodeled White Castle restaurant includes self-ordering stations

The unit also includes front-counter seating and a Coca-Cola Freestyle fountain dispenser.

EMN8 rebrands to Tillster as company evolves beyond kiosks

Tillster's CEO explains the motive behind the name change, and how kiosks will remain part of the digital platform. 

How tablet technology has transformed dining out

Tablet technology is a growing trend in the food service industry. Here are six ways they've changed the dining experience.

Self-service doesn't mean 'no service'

Follow these tips to keep self-service from turning into customer servitude.

French retailer Orchestra looks down the endless aisle

The children's specialty retailer turned to touchscreen kiosks to solve its out-of-stock issues.

Staples tacks on digital signage, kiosks to omnichannel stores

Office supply chain Staples recently announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and digital signage. The in-store solution allows customers to replicate the online shopping experience of one of the country's largest Internet retailers within the company's brick-and-mortar locations.  

Digital kiosk dishes calorie info to diners

The interactive touchscreen lets users see a running total of their meal's calories.

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NEWS


Kiosk provider acquires wine tech distributor

Grapevine, Texas-based restaurant POS and kiosk technology provider Granbury Solutions has acquired WineWeb.com, a wine industry technology distributor.

NEXTEP brings self-order kiosks to Chicago cafe

In a recent case study by food technology provider Nextep Systems, the company outlined the challenged it faced in working with SAVOR…Chicago to accommodate a large number of guests on a budget at Chicago's McCormick Place Convention Center.

Pantry smart vending to expand to schools, restaurants

Smart vending machine company Pantry raised $1.3 million to roll out more of its healthy snack machines.

Staples debuts new in-stores kiosks

Staples has launched a series of omnichannel enhancements designed to provide greater accessibility to its merchandise.

Kentucky company launches self-service reservations widget

Louisville, Ky.-based QSR Automation announced the release of DineTime Host version 3.0, a browser widget that when added to a restaurant's website provides self-service reservation options that sync in real time.

Vending kiosks booked in Ohio county jail

New vending and kiosk systems installed at the Eaton, Ohio, Preble County Jail are functioning as self-service commissaries for inmates, according to the Register Herald. The kiosks were installed as part of a larger project to save time, money and...

Minnesota restaurant hoping to reduce food, labor costs with self-order kiosks

A new fast casual restaurant in Minnesota is banking on self-service kiosks to help it deliver higher quality menu offerings with speed, accuracy and efficiency, according to a company news release. Diggity Drive Up, a new restaurant featuring gourmet hot...

Is self-service car vending the wave of the future?

Earnie Garcia took a different approach to the process of buying a car when he founded Carvana in 2013. Garcia started the self-service Atlanta-based company as a vehicle to finance and purchase automobiles online, according to Bloomberg. Cars can be...

New RapiDough Pizza concept allows guests to order via iPad kiosks

The RapiDOUGH Pizza concept has opened in Providence Town Center in Collegeville, Pa., featuring pizzas, calzones and salads. The offerings are made with locally-sourced ingredients and house-made cheeses, according to a news release. RapiDOUGH Pizza was created by restaurateurs and...

Major League Baseball All-Star festivities offer self-service beer vending

At the Major League Baseball All-Star events, fans at Target Field, home of the Minnesota Twins, can count on a new addition to concessions: beer vending machines. According to FoodBeast.com, collaboration between Delaware North and Anheuser-Busch resulted in DraftServ, a...

Mobile and self-service key to future of postal operators

Traditional postal operators will need to tap new channels such as mobile and self-service in order to improve customer experience and cut costs, Wincor Nixdorf says in a white paper on the use of IT by postal services across the...

White Castle’s kiosk pilots are driving higher check averages

Don Long, White Castle’s senior director of Information Services and Technology, provided a glimpse into the brand’s kiosk and mobile initiatives during last month’s National Restaurant Association Show in Chicago. The brand’s digital initiatives include online ordering, mobile ordering and...

Tabletop touchscreens taking orders at Buffalo Wild Wings

Tabletop touchscreens will soon allow guests at Buffalo Wild Wings to order food, request songs and television programming, play games and pay their bills without leaving their table, thanks to the chain's partnership with NTN Buzztime. Buffalo Wild Wings will...

Restaurants bring self-serve iPad ordering to Atlanta Int'l Airport

Concessions International will open two new bar concepts at Hartsfield Jackson Atlanta International Airport this week, both with iPad-enabled ordering systems, according to a company press release. Samuel Adams Atlanta and Dos Equis Explorer Lounge will both open in Concourse...

SpeedLine introduces new tablet ordering, mobile reporting

POS provider SpeedLine Solutions Inc. has launched a new tablet ordering platform and enhanced mobile reporting for faster service and remote management. According to a news release, SpeedLine 7 introduces support for new Windows tablets for order entry, providing options...

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Self-Order Kiosks / Self-Ordering