Commentary: Self-service: Just what the doctor ordered Healthcare: some say it's the vertical that shows the most untapped potential for self-service utilization. IBM's Norma Wolcott provides some predictions of what we may soon see in doctor's offices.
Case Study:Predicting the sale Remote monitoring captures a new level of business intelligence.
Case Study:Self-health technology NCR's MediKiosk brings self-service to healthcare industry.
Case Study:Patient relationship management finds ROI
Three health care providers have increased their patient volume and revenue using a personalized patient acquisition and retention program developed by Customer Potential Management Marketing Group, based on the principles of customer relationship management.
Case Study:Free Internet access for health services, restaurant staff
York Health Services NHS Trust provides its staff with free Internet access in its busy restaurant. Staff log on to the terminal using their ID swipe card, making this system secure against unauthorized use. With its own desk, waterproof keyboard and 15-inch screen, the terminal is well-suited to a restaurant environment.
Special Report:The Five Promises of Self-Service Learn what self-service can do for your business! (free download when you sign up for news alerts)
