Lorraine Fischer, senior vice president of First Data Corp., says financial institutions must ensure that they offer their customers and members enhanced options at every channel, including the ATM, mobile, branch, and POS. In a nutshell, she says, "Customer service is king."
Revel Systems CEO and co-founder Lisa Falzone demonstrates the company's iPad ordering system during the 2012 NRA Restaurant, Hotel-Motel Show in Chicago.