Self-service is changing the world. Spending at self-service units was $438 million in 2006, and IHL Consulting Group estimated consumers would spend more than $230 billion in 2008. Besides simply providing the self-service option, new technology can attract, interact and allow customers to transact in new ways, offering products and services across all aspects of their buying patterns, in multiple formats and across many industries.
Listen to the webinar and learn how to engage customers in a variety of innovative ways, deliver compelling information, enable positive interactions — and do it all virtually anywhere.
Topics covered Based on the findings of a recent AMR Research survey and IBM's experience in the consumer-service market, the speakers discuss:
Emerging operational best practices to enhance the shopping experience
Current and future use of selling tools such as kiosks, digital signage and mobile devices
Killer software applications that are driving investments
