Remote device management is a powerful application that can help deployers not only keep machines also running, but make them profitable. Long gone are the days when the most one could expect from remote management was the occasional ping from a remote machine, indicating its electronic heartbeat. Now it’s possible to diagnose and remedy existing problems, as well as be alerted to potential problems before they happen. When it comes to ROI, the software can let deployers know such critical information as who is using the device and when, the percentage of completed transactions, and what types of transactions are executed. Also, the software can help with promotions and cross-selling.
This guide, developed jointly by Self-Service World, KioskMarketplace and Esprida Corporation, walks you the basics and the benefits of getting the most out of remote device management.