Capture Customer Feedback at their Point-of-Experience (Health Care)
Source: Opinionmeter International
Type: Case Study
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Kaiser Permanente is America’s leading integrated health care organization, with over 8.2 million voluntarily enrolled members as of December 2003. The Radiology Department was the first department at the Oakland Medical Center to use the Opinionmeter. Radiology uses the Opinionmeter to survey staff and members about satisfaction and customer service.
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