Capture Customer Feedback at their Point-of-Experience (Retail)
The key to capturing the best understanding of a consumer’s thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase decision or their experience with the business. Opinionmeter uses interactive survey technology to capture consumer survey insights at their point-of-experience – and transforms that data into actionable information. Whether the service or experience is at a physical location, or across the Internet. Anywhere. Any time.
The Opinionmeter System gathers large amounts of “primary response data” from wherever the experience occurs, analyzes it, and transforms that data into information it delivers to any authorized person anywhere in the world for meaningful actions. The system is quickly implemented, easy, convenient, and economical to use. The result is immediate, spontaneous data that is not aged or dated – it is ripe for meaningful business action, or for timely response to a just occurring negative action, such as bad service.
Top results from Retail Self-Service
Cinepolis marches into India cinema with IBM point-of-sale and dynamic, scalable infrastructure Retailer drives multiple applications on in-store kiosks
Nidec Sankyo Contactless Reader ICM0M0-0050
A Market Survey and Guide to Photo Kiosks Video Banking and the Future of the ATM Industry Top results from Kiosks
Self-service that's above par Active Ride Shop is "dropping in" with IBM Remote Management Agent to slash downtime and streamline operations Cellular South bill pay solution serves customers, saves money Bank of Bermuda provides self-service tax payments Pfaltzgraff Company retail kiosk Top results from Survey Kiosks
How to Capture Real-Time Customer Feedback Capture Customer Feedback at their Point-of-Experience (Banking) Capture Customer Feedback at their Point-of-Experience (Retail) Capture Customer Feedback at their Point-of-Experience (Health Care/Planned Parenthood) Capture Customer Feedback at their Point-of-Experience (Health Care) Top results from Customer Experience
Business through the looking glass: why the customer-centric retailer needs supply chain visibility Self-service makes crowded counter lines a thing of the past Billpay Kiosks Enhance Supermarket Customer Service Planning for a Tablet Display - Designing for Success Slides: Enhancing the In-Store Experience 
