DMV Self-Service Kiosks
Sponsored by: KIOSK Information Systems
Type: Case Study
Overview | Download
The Maryland MVA sought to improve the service experience for their constituents with goals tied to: decreased customer wait times, simple, automated transaction delivery for patrons and reliable self-service platform to supplement services provided by MVA staff.
With the help of Kiosk Information Systems, Maryland Motor Vehicle Administration installed 43 Self-Serv™ delivery platforms in over 20 offices across the state. The kiosks and their website services combine to provide full service, flexible delivery of high-demand transaction services.
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