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Sonneklar.TB wanted to open a redesigned travel agency in Munich, which would act as a Flagship store for an intended roll-out of 200 franchised stores over three years. After the first 200 stores …
Type: Case Study
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The Maryland MVA sought to improve the service experience for their constituents with goals tied to: decreased customer wait times, simple, automated transaction delivery for patrons and reliable …
Type: Case Study
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Kiosks that allow passengers to tag their bags at the airport can cut costs and reduce wait time.
Type: White Paper
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With the opening of the new hotel property at Foxwoods, MGM Grand’s goal was to provide their patrons with a very high level of comfort and convenience. To help alleviate long wait times during the …
Type: Case Study
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Foxwoods Resort Casino, the largest casino in the world with over 340,000 sq ft of gaming space, serves more than 40,000 guests per day. The casino has 380+ gaming tables and over 7,400 slot machines …
Type: Case Study
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Bermuda boasts one of the most well-traveled populations in the world. But with travel comes exchange rates, as well as duty taxes on any overseas items brought into the country. Find out how …
Type: Case Study