While online bill payments are convenient, much of its transactions are driven more by the upper and middle-class customers. A caveat is that the unbanked and the underbanked are not being serviced …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

The Maryland MVA sought to improve the service experience for their constituents with goals tied to: decreased customer wait times, simple, automated transaction delivery for patrons and reliable …

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

The hacker community is growing increasingly sophisticated – which means the financial community needs to do the same. But the key to a smart automatic teller operation lies in more than high …

Self-service technolopgy, in combination with a smart grid, can change the utility purchase model.

As traditional areas of revenue weaken, kiosks offer a wide assortment of products and services that can help bring customers into the store.

When officials in Chicago wanted to install self-service pay stations throughout the city, they tapped locally operated Pay-Ease, developer of a line of automated-commerce machines. Now the city is …